Learning and Development Professional
hace 4 días
About Amazon Business Customer Service (ABCS)
Amazon Business Customer Service (ABCS) is the engine that drives our mission to be Earth's most customer-centric company. Our team supports customers in 16 languages from more than 130 locations around the globe.
A Career at ABCS
We are seeking a skilled Learning and Development Professional to join our team of experts who deliver exceptional training experiences. As a Sr Learning Specialist, you will lead and support a team of up to 30 Customer Support Associates.
Key Responsibilities
- Design and Deliver continuous learning sessions for existing employees to meet/exceed improvement goals.
- Analyze performance data to identify gaps, propose and deliver training interventions to meet/exceed improvement goals.
- Gather training needs (via performance data analysis, voice of business and voice of associates sessions), design and deliver training interventions to address these needs.
- Maintain and report data (e.g., trainee attendance, performance and analysis etc.) timely and accurately.
- Participate in call listening sessions and quality calibrations to keep abreast of updates and developments.
About the Role
This role is an excellent opportunity to develop your skills as a Learning and Development Professional in a dynamic and fast-paced environment. You will work closely with cross-functional teams to design and deliver training programs that drive business results.
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
Requirements
To succeed in this role, you should have:
- Bachelor's degree in Education, Training and Development, or a related field.
- 3+ years of experience in Learning and Development, preferably in a customer-facing organization.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make recommendations for improvement.
Working at Amazon
At Amazon, we value innovation, customer obsession, and teamwork. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, apply now
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