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About the Role:
Initiate International is seeking a highly skilled Danish speaking Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be the face of our luxury brand, providing exceptional customer service to our Danish speaking customers.
Key Responsibilities:
- Deliver World-Class Customer Service: Provide personalized support to Danish speaking customers via various communication channels, ensuring a seamless and satisfying experience.
- Product Knowledge Expert: Develop and maintain in-depth knowledge of our luxury product catalogue to offer tailored recommendations and solutions.
- Customer Complaint Resolution: Handle and resolve customer complaints and concerns with professionalism and empathy, ensuring a positive outcome.
- Team Collaboration: Work closely with cross-functional teams to enhance the overall customer experience and drive business growth.
- Feedback and Improvement: Provide valuable feedback on customer trends and suggest improvements to optimize service quality.
Requirements:
- Language Proficiency: Fluent in Danish, both written and spoken.
- Communication Skills: Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
- Passion for Luxury Brands: A genuine passion for luxury brands and products.
- Customer Service Experience: Previous customer service experience, preferably in e-commerce or luxury retail.
- Problem-Solving Abilities: Strong problem-solving abilities and attention to detail to resolve customer issues efficiently.
- Adaptability: Ability to adapt to a fast-paced work environment and prioritize tasks effectively.
