Customer Service Representative
hace 1 mes
About the Role:
We are seeking a highly skilled Danish-speaking Customer Service Representative to join our team at Newco Communications. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the payment industry.
Key Responsibilities:
- Support customers with the setup and configuration of their payment terminals or online solutions
- Address and resolve any reported issues customers may encounter
- Communicate effectively with customers via phone and email, providing service-oriented solutions
- Keep things organized by handling admin tasks and following up on questions and requests
- Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated
Requirements:
- Native-level proficiency in Danish (both spoken and written) and a good command of the English language
- A high school diploma or equivalent qualification is necessary
- Previous customer service experience is a bonus but not a deal-breaker
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs
What We Offer:
- A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere
- Hybrid working model
- Opportunities for internal growth and career progression to advance your professional journey
- Extensive training provided, arming you with the knowledge and tools to excel in your role
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results
- A permanent role with a competitive salary for financial stability
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