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New Balance EMEA Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España CPM International A tiempo completo
About Us

At CPM International, we're a global presence in over 30 countries, offering multilingual support tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

We're a company that celebrates diversity and welcomes everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We're looking for extraordinary people to join our team, immerse themselves in the New Balance brand, and deliver a first-class service to our customers.

Our Client

New Balance is a company that believes everyone is born to move. They offer innovative products that combine function and fashion, performance, and style. As part of our international team, you'll play an important part in supporting the company to share these values with our customers worldwide.

What We Do

We're passionate about delivering outstanding customer service. We work collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way. Our team members can put themselves in our customers' shoes, analyse their problems, and offer individual solutions.

We offer an omnichannel service to our consumers via telephone, email, chat, and social media. Our team develops a sound understanding of the products and services offered by New Balance and becomes an expert on all things New Balance. We embody our company values and act as brand ambassadors.

Requirements

To be successful in this role, you'll need a fluent level of Italian, exceptional grammar and spelling skills, and a high level of English (both written and spoken). You'll also need a genuine passion for delivering outstanding customer service, the ability to deal with sensitive calls with empathy, strong administrative skills with a keen eye for detail, and a professional outlook with a proactive approach to problem-solving.

Benefits

We offer a range of benefits, including a competitive salary of €9,025.64 gross per year, top performance incentives, 24 calendar days of paid holiday per year, paid bank holidays, and 1 extra day in lieu. You'll also have the opportunity to work in a hybrid environment, with 4 days per month spent at the office and for training purposes, and receive 8 days of full-time training. Our office is located in Barcelona (La Sagrera).

Other Benefits

We're committed to our employees' development and offer ongoing training and development opportunities. You'll also have access to our Employee Assistance Program, Employee Benefits Club, New Balance online discounts, discounted private health insurance, and a referral program. Plus, you'll have the chance to sign up for LinkedIn specialised training and courses.

We're an equal opportunities employer and welcome applications from all qualified candidates. If you're passionate about delivering outstanding customer service and have the skills and experience we're looking for, we'd love to hear from you. Please submit your CV, highlighting your achievements and responsibilities, and we'll be in touch to discuss further.