Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
About Us

CPM International is a global company with operations in over 30 countries, providing multilingual support to diverse markets. Our focus on customer service, sales, and technical support solutions drives our success worldwide.

We celebrate diversity and inclusion at CPM International, fostering an accessible workplace where everyone can bring their whole self to work. We're committed to empowering our team members to deliver exceptional results and contribute to a vibrant, innovative culture.

About Our Client

New Balance believes that we are born to move, and they're dedicated to offering innovative products that combine function, fashion, performance, and style. As an international team member, you'll play a crucial part in sharing these values with customers worldwide.

About the Role

We're seeking extraordinary individuals to join our team and deliver first-class service to our customers. As a Customer Service Representative, you'll work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner.

You'll put yourself in our customers' shoes, analyze their problems, and offer individual solutions. You'll also provide an omnichannel service to our consumers via telephone, email, chat, and social media.

To succeed in this role, you'll need to develop a sound understanding of the products and services offered by our client and become an expert on all things New Balance.

Requirements

To be considered for this position, you'll need:

  • A fluent level of Italian with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
Benefits

We offer:

  • A competitive salary of €9 per hour
  • A temporary contract with a 3-month probation period
  • A part-time schedule with 20 hours/week
  • Monday to Friday working hours from 4:00 pm to 8:00 pm


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