L1 Desktop Support Specialist

hace 4 semanas


Granada, Granada, España Elca Group A tiempo completo
Job Description

Your role is to be the first point of contact for our customers, ensuring their satisfaction and providing assistance with application-related questions, issues, and needs. You will redirect complex issues to the technical team and create a positive relationship between ELCA and our customers. Additionally, you will document standard application processes and collaborate with cross-functional teams.

Our Offer

We provide a dynamic working environment with an international and highly motivated team, offering extensive expertise. You will work with a diverse range of customers and have opportunities for career and personal development through training and coaching. Our company culture values collaboration, flexibility, and work-life balance.

Your Profile

We are looking for an individual with excellent problem-solving and analytical skills, able to explain complex issues clearly and guide customers to a solution with patience and expertise. You should be proactive, independent, and able to handle multiple tasks simultaneously. Strong communication and teamwork abilities are essential, as well as excellent written and verbal communication skills in English and German. French is a distinct advantage, and familiarity with database systems and SQL queries is a plus.


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