Senior Operations Support Specialist

hace 2 semanas

Granada, Granada, España Global A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Senior Operations Support Specialist to join our team at S&P Global. As a key member of our support team, you will play a critical role in ensuring the fast and effective management of client workflows and providing exceptional customer experience to a broad range of clients.

The ideal candidate will have a strong background in financial services, with experience in regulatory compliance and transaction reporting. You will be comfortable communicating with clients, answering regulatory queries, and resolving daily reporting issues.

Key responsibilities will include:

  • Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
  • Helping clients understand how the solution works and how to resolve reporting issues
  • Involvement in client training and site visits
  • Escalating issues in a timely manner and ensuring follow-up and resolution

Our team is expanding, and you will play an important role in continuing to make it all happen. We are a diverse team supporting our global customers, and we strive to provide a work environment that encourages our colleagues to achieve their full potential.

At S&P Global, we focus on Powering Global Markets. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Our benefits include health and wellness programs, flexible downtime, continuous learning opportunities, and investment in your future through competitive pay, retirement planning, and financial wellness programs.

We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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