Customer Support Specialist

hace 2 días

Granada, Granada, España Booksy International Sp. Z O.O. A tiempo completo
About Booksy

Booksy is a leading beauty, wellness, and health appointments marketplace, connecting professionals with local customers and empowering them to thrive.

Job Title: Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team at Booksy. As a key member of our customer-facing team, you will be responsible for ensuring our customers' wellbeing and optimizing their online booking experience.

Key Responsibilities:
  • Provide exceptional customer service, ensuring flawless customer satisfaction following each interaction.
  • Act as a problem solver, tailoring your communication to meet the needs of our diverse customer base.
  • Monitor key performance indicators (KPIs) daily to deliver a high level of satisfaction.
Requirements:
  • Successful experience in a similar role or within customer service.
  • Strong communication and diplomatic skills, capable of adapting to different audiences.
  • The ability to work autonomously while effectively collaborating with your team.
  • A passion for problem-solving and a commitment to improving the customer experience.
What We Offer:
  • The opportunity to be part of a dynamic and growing team.
  • A chance to make a direct impact on our customers' success.
  • A collaborative and inclusive work environment.

We are committed to empowering our customers and creating a seamless experience for them. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

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