Senior Operations Support Specialist

hace 3 semanas


Granada, Granada, España Mygwork A tiempo completo
About the Role:

We are seeking a highly skilled and experienced professional to join our S&P Cappitech Support team as a Senior Operations Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer experience to a broad range of clients and ensuring the fast and effective management of client workflows.

The ideal candidate will have a strong background in financial services, particularly in transaction reporting, and will be comfortable communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally, the candidate will have experience in EMIR, MiFID, ASIC, CFTC, SEC, and/or SFTR.

The role is client-facing and requires a high degree of technical competence. The successful candidate will be able to grasp concepts of a technical nature, have advanced MS Excel skills, and be familiar with SQL, API, and other vendor systems. Strong analytical skills, the ability to listen, learn quickly, and demonstrate initiative are essential.

We are a diverse team supporting our global customers, and we value inclusiveness, collaboration, and integrity. Our management strives to provide a work environment that encourages our colleagues to achieve their full potential.

Key Responsibilities:
  • Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
  • Helping clients understand how the solution works and how to resolve reporting issues
  • Involvement in client training and site visits
  • Escalating issues in a timely manner and ensuring follow-up and resolution
  • Assisting in validation or UAT for issue resolution
  • Working on client-specific projects
About S&P Global Market Intelligence:

S&P Global Market Intelligence is a division of S&P Global, a leading provider of data and analytics solutions for financial and commodity markets. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.



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