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L1 Desktop Support Specialist With German Language Skills
hace 1 mes
Your role is to be the first point of contact for our customers, ensuring their satisfaction and providing assistance with application questions, issues, and needs. You will redirect complex issues to the technical team and create a good relationship between ELCA and customers. Additionally, you will document standard application processes and use them as a guide for our customers. You will work collaboratively with cross-functional teams and have the opportunity to work with a broad range of customers. Our offer includes a dynamic working environment with an international and highly motivated team, extensive expertise, and attractive prospects for career and personal development through training and coaching. You will also have flexible working hours, excellent team spirit, and other benefits. Good work-life balance is also a priority, with two days per week working from home. Your profile should include excellent problem-solving and analytical skills, the ability to explain complex issues clearly, and strong communication and teamwork abilities. Excellent written and verbal communication skills in English and German are required, with French being a distinct advantage. Familiarity with database systems and SQL queries is also a plus.
