Property Management Coordinator

hace 3 semanas


Madrid, Madrid, España The Travel Chapter A tiempo completo

About the Role

We are seeking a highly organized and customer-focused Property Management Coordinator to join our team at The Travel Chapter. As a key member of our Property Management Service, you will be responsible for ensuring the smooth operation of our holiday homes and providing exceptional service to our guests and homeowners.

Key Responsibilities

  • Assist guests before, during, and after their stay, responding to queries and resolving any issues that may arise.
  • Provide accurate timescales for property preparation and readiness for guests.
  • Coordinate with our cleaning, housekeeping, gardening, and maintenance teams to ensure seamless service delivery.
  • Manage complaints and feedback related to housekeeping standards, overseeing resolution until a satisfactory outcome is achieved.
  • Maintain accurate records and update administrative systems to ensure efficient service delivery.
  • Represent The Travel Chapter in a professional manner, interacting with homeowners, guests, and other stakeholders as needed.

Requirements

  • Previous customer service experience, with a strong focus on delivering exceptional service.
  • Excellent organizational skills, with the ability to manage multiple tasks and priorities effectively.
  • A resilient and adaptable character, capable of handling challenges and achieving positive resolutions.
  • Strong attention to detail, with excellent communication and interpersonal skills.
  • Able to work independently and as part of a team, with a flexible approach to working hours and tasks.

What We Offer

  • A competitive salary and benefits package, including 25 days' paid holiday, a birthday day off, and a paid holiday allowance.
  • Ongoing training and development opportunities to support your career growth and success.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a rapidly growing company, making a real impact on the holiday home industry.

About Us

The Travel Chapter is a leading holiday home company, dedicated to providing exceptional service to our guests and homeowners. We are passionate about delivering a seamless and enjoyable experience, and we are seeking like-minded individuals to join our team.



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