Property Portfolio Coordinator
hace 4 semanas
We are seeking a highly organized and customer-focused individual to join our team as a Property Portfolio Coordinator. As a key member of our Property Management Service, you will be responsible for ensuring the smooth operation of our residential properties.
Key Responsibilities
- Assist guests before, during, and after their stay, responding to queries and resolving any issues that may arise.
- Provide accurate timescales for property preparation and readiness.
- Coordinate with our cleaning, housekeeping, gardening, and maintenance teams to ensure seamless service delivery.
- Manage complaints and feedback related to housekeeping standards, working to resolve issues to the satisfaction of our guests.
- Maintain accurate records and update administrative systems to ensure efficient operations.
- Represent the company in a professional manner, interacting with homeowners, guests, and other stakeholders as needed.
Requirements
- Previous customer service experience, with a strong focus on delivering exceptional guest experiences.
- Excellent organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- A resilient and adaptable approach, with the ability to handle challenges and achieve positive outcomes.
- Strong attention to detail, with excellent communication and interpersonal skills.
- A willingness to take on additional responsibilities and contribute to the growth and success of the company.
What We Offer
- A competitive salary and benefits package, including 25 days' paid holiday and a range of social benefits.
- A dynamic and supportive work environment, with opportunities for professional development and growth.
- A chance to be part of a rapidly growing company with a strong focus on employee well-being and satisfaction.
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