Property Portfolio Coordinator

hace 6 días


Madrid, Madrid, España The Travel Chapter A tiempo completo
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Property Portfolio Coordinator. As a key member of our Property Management Service, you will be responsible for ensuring the smooth operation of our residential properties.

Key Responsibilities
  • Assist guests before, during, and after their stay, responding to queries and resolving any issues that may arise.
  • Provide accurate timescales for property preparation and readiness.
  • Coordinate with our cleaning, housekeeping, gardening, and maintenance teams to ensure seamless service delivery.
  • Manage complaints and feedback related to housekeeping standards, working to resolve issues to the satisfaction of our guests.
  • Maintain accurate records and update administrative systems to ensure efficient operations.
  • Represent the company in a professional manner, interacting with homeowners, guests, and other stakeholders as needed.

Requirements
  • Previous customer service experience, with a strong focus on delivering exceptional guest experiences.
  • Excellent organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • A resilient and adaptable approach, with the ability to handle challenges and achieve positive outcomes.
  • Strong attention to detail, with excellent communication and interpersonal skills.
  • A willingness to take on additional responsibilities and contribute to the growth and success of the company.

What We Offer
  • A competitive salary and benefits package, including 25 days' paid holiday and a range of social benefits.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.
  • A chance to be part of a rapidly growing company with a strong focus on employee well-being and satisfaction.


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