Property Portfolio Coordinator

hace 6 días


Madrid, Madrid, España The Travel Chapter A tiempo completo
Job DescriptionKey Responsibilities
  • Assist guests before, during, and after their stay, addressing any queries or issues they may have.
  • Provide accurate timescales for property preparation and guest arrival.
  • Coordinate with cleaners, housekeepers, gardeners, and maintenance contractors to ensure smooth operations.
  • Manage complaints or feedback regarding housekeeping standards, overseeing resolution until a satisfactory outcome is reached.
  • Maintain accurate records and update administrative systems.
  • Represent the company at meetings, assist guests, or perform property checks as required.
Requirements
  • Previous customer service experience.
  • Strong organisational skills, with the ability to manage a high volume of tasks and deadlines.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Resilience and adaptability, with a focus on delivering high-quality results.
Benefits
  • Competitive salary and benefits package.
  • 25 days' paid holiday plus bank holidays.
  • A day off for your birthday.
  • £500 towards a holiday of your choice.
  • A paid day to volunteer with a charity of your choice.
  • Friends and family discount scheme.
  • Life assurance.
  • Social clubs and events.
About Us

The Travel Chapter is a rapidly growing company focused on showcasing great places to stay in the UK. We're passionate about what we do and take a common-sense approach to getting things done. We're committed to diversity and inclusion, and we're always looking for talented individuals to join our team.



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