Customer Success Specialist

hace 5 días


Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

This is a unique opportunity to join Autodesk, a leading software company, as a Customer Success Advisor Midmarket. As a key member of the team, you will be responsible for driving business growth and customer satisfaction in the design and manufacturing industry.

Key Responsibilities
  • Assist customers in achieving their business outcomes by providing guidance and resources to onboard new solutions and identify at-risk customers.
  • Partner with field sales teams, reseller partners, technical support, and client services to lead customer success motions.
  • Participate in account planning sessions to identify targeted accounts and develop engagement strategies.
  • Monitor customer usage data and health metrics to develop strategies for success.
  • Create customer success plans for selected focus customers based on business outcome agreements.
Requirements
  • 4+ years of customer success/account management experience.
  • Business fluency in English, Italian, and Spanish.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
  • Ability to manage multiple projects and relationships simultaneously.
What We Offer
  • Competitive salary and performance-based bonus.
  • Comprehensive medical, dental, vision, and business travel medical insurance.
  • Opportunities for professional development, career growth, and continued trainings.
  • Flexible working environment and remote work options.


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