Cloud Customer Success Specialist
hace 15 horas
TD SYNNEX Spain S.L.U. is seeking a highly skilled Cloud Customer Success Specialist to join our team. As a key member of our Cloud Customer Success team, you will be responsible for optimizing business processes, platform and vendor integration, and customer engagement.
Key Responsibilities:- Design and implement scalable region operational processes and monitoring services aligned to TD SYNNEX's platform offerings and applicable Cloud Vendors.
- Collaborate with internal departments and stakeholders to ensure appropriate understanding, documentation, and coordination of activities.
- Own and coordinate several projects, briefings, and progress updates.
- Develop strategies and prepare internal systems and processes to launch platform products/services/programs/campaigns across IBERIA.
- Provide quality, personalized customer experiences and design intentional end-to-end customer experiences to enable key customer touchpoints.
- Onboard, educate, create adoption, and act as a customer advocate with proactive engagement with customers.
- Review existing processes and provide advice in specialized subject areas, such as legal guidelines, internal compliance policies, services, platform support, or others as necessary.
- Document all processes and ensure homogeneous and up-to-standard service levels within the scope of order fulfillment and vendor and customer invoicing.
- Act as the business owner for operations system enablement and liaise with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of necessary revenue and pricing processes.
- Manage constant communication with countries and other stakeholders around processes.
- Solid understanding of eCommerce platforms.
- Solid understanding of vendor dynamics within the distribution channel.
- Strategic and analytical skills.
- Proven analytical and problem-solving abilities.
- Exceptional customer service orientation.
- Comfortable working in an international results-driven project organization.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Project experience managing customer success software and tools.
- Experience in managing distant or virtual teams in a service desk environment preferred.
- Exceptional written and oral communication and presentation skills in English and Spanish language.
- Excel intermediate skills.
- Experience with IT distribution industry will be a plus.
- Elective benefits tailored to your country to best accommodate your lifestyle.
- Grow your career with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: value every voice and join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the most of our global organization: network with other new coworkers within your first 30 days through our onboarding program.
- Connect with your community: participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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