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Cloud Customer Success Specialist
hace 4 semanas
Barcelona, Barcelona, España TD SYNNEX A tiempo completoJob Title: Cloud Customer Success SpecialistWe're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. Our team of 23,000 industry experts shares a passion for bringing compelling technology products, services, and solutions to the world. We help our customers maximize the value of IT investments, demonstrate business outcomes,...
Cloud Customer Success Specialist
hace 2 meses
We are seeking a highly skilled Cloud Customer Success Specialist to join our team at TD SYNNEX. As a key member of our Cloud Customer Success team, you will be responsible for optimizing business processes, platform and vendor integration, and customer engagement.
Key Responsibilities- Design and implement scalable region operational processes and monitoring services aligned to TD SYNNEX's platform offerings and applicable Cloud Vendors.
- Collaborate with internal departments and stakeholders to ensure appropriate understanding, documentation, and coordination of activities.
- Own and coordinate several projects, briefings, and progress updates.
- Develop strategies and prepare internal systems and processes to launch platform products/services/programs/campaigns across IBERIA.
- Collaborate with TD SYNNEX's Business Unit leaders and Marketing teams to deliver best-in-class systems with maximum impact and synergy across the Iberia region.
- Solid understanding of eCommerce platforms and vendor dynamics within the distribution channel.
- Strategic and analytical skills, with proven analytical and problem-solving abilities.
- Exceptional customer service orientation and ability to effectively prioritize and execute tasks in a high-pressure environment.
- Project experience managing customer success software and tools, with a focus on delivering quality, personalized customer experiences.
- Experience in managing distant or virtual teams in a service desk environment, with excellent written and oral communication and presentation skills in English and Spanish.
- Intermediate Excel skills and experience with the IT distribution industry, a plus.
- Elective benefits tailored to your country to best accommodate your lifestyle.
- Grow your career through formal programs on leadership and professional development, and many more on-demand courses.
- Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: value every voice and join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the most of our global organization by networking with other new co-workers within your first 30 days through our onboarding program.
- Connect with your community by participating in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
