Cloud Customer Success Specialist

hace 2 días

Barcelona, Barcelona, España TD SYNNEX A tiempo completo

About TD SYNNEX

We're a leading IT distributor and solutions aggregator for the IT ecosystem, with a team of 23,000 industry experts who share a passion for bringing compelling technology products, services, and solutions to the world. Our innovative approach helps customers maximize the value of IT investments, demonstrate business outcomes, and unlock growth opportunities. At our core, we're a company that cares about our partners, employees, investors, and the world around us. We're committed to being a diverse, inclusive employer of choice and a good corporate citizen.

What We Offer

Our employees tell us that TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organization, the flexibility available, and the caring and supportive nature of our managers and colleagues. We offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans, and from our colleagues.

Our Commitment to Diversity, Equity, and Inclusion

We value Diversity, Equity, and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds, whether age, gender, or other factors, to thrive in our workplace. This will be the scope of our business in which you can make a meaningful difference.

Job Purpose

The Cloud Customer Success team is responsible for optimizing business processes required for the businesses, platform, and vendor integration, optimized processes, customer engagement, and partner training. This includes offering shared support and partner success through TD SYNNEX Iberia Region.

Key Responsibilities

  • Own the definition and design in central operations to support TD Cloud Business.
  • Provide strategic processes and operational support to help drive success across the Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.
  • Provide quality, personalized customer experiences.
  • Design an intentional end-to-end customer experience to enable all key customer touchpoints.
  • Onboard, educate, create adoption, and act as a customer advocate with proactive engagement with customers.
  • Review existing processes and provide advice in specialized subject areas, for example, legal guidelines, internal compliance policies, services, platform support, or others as necessary.
  • Document all processes accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service levels within the scope of order fulfillment and vendor and customer invoicing.
  • Act as the business owner for operations system enablement. Liaise with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of the necessary revenue and pricing processes supporting our solution offering.
  • Manage constant communication with countries and other stakeholders around processes.

Requirements

  • Solid understanding of eCommerce platforms.
  • Solid understanding of vendor dynamics within the distribution channel.
  • Strategic and analytical skills.
  • Proven analytical and problem-solving abilities.
  • Exceptional customer service orientation.
  • Comfortable working in an international results-driven project organization.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project experience of managing the customer success software and tools.
  • Provide quality, personalized customer experiences.
  • Experience in managing distant or virtual teams in a service desk environment preferred.
  • Exceptional written and oral communication and presentation skills in English and Spanish language.
  • Excel Intermediate Skills.
  • Experience with IT distribution industry will be a plus.

Location

Barcelona

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