Customer Success Specialist

hace 3 días

Barcelona, Barcelona, España Keonn A tiempo completo

About Keonn

Keonn is a leading provider of RFID hardware and software solutions for various industries, including retail, healthcare, libraries, and logistics.

Our Team

We have a team of experienced engineers and PhDs with expertise in radiofrequency, antennas, electronics, firmware, and cloud-based software.

Job Position

We are seeking a Customer Success Specialist to ensure customer satisfaction and health, as well as strengthen ongoing relationships with customers by providing top-quality technical services.

Responsibilities

  • Accountability for ongoing value delivered through successful implementation.
  • Customer key point of contact for all technical aspects, including onboarding, methodology consultancy, and best practices.
  • Build strong and positive relationships with clients at various levels.
  • Serve as the key liaison for sales and management to ensure consistent customer satisfaction.
  • Provide status and service reports to recommend next steps to management.
  • Setup customer's cloud environment to match their needs.
  • Travel to customer premises to ensure successful RFID PoC.
  • Act as the voice of the customer within the company.

Qualifications

  • Demonstrable 1+ years experience in customer-facing roles in a tech company.
  • Highly interested in the Retail sector.
  • Problem-solving capacity to find customer solutions with a strong customer focus.
  • Knowledge of computer networking and a clear understanding of IP networks.
  • Knowledge and experience in RFID technology is a big plus.
  • Excellent written and verbal communication skills.
  • You are a resident of the EU or are in possession of an EU working permit.
  • Willing to travel.

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