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Customer Success Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Customer Success Specialist to join our team at Autodesk. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and implementation of our Digital Twin technology solutions.
About the Role
The ideal candidate will have extensive experience in building automation systems and/or building management systems, with a strong understanding of the built asset lifecycle and BIM. You will be responsible for establishing relationships with our customers, understanding their workflows, and helping them adapt to our Digital Twin technology.
Key Responsibilities
- Establish relationships with customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
- Learn and understand customer workflows and help customers adapt them to use Autodesk Tandem
- Develop Customer Success plans and implement adoption strategies to expand Autodesk Tandem usage
- Design innovative ways to engage with customers using a variety of platforms to increase adoption
- Create and deliver a variety of content and training materials to customers both online and in person
- Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices
- Help build long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change
Requirements
- BA/BS in Technology Management, Mechanical or Electrical Engineering, AEC-O Industry, or similar
- Experience in Building Management Systems (BMS) or Building Automation Systems (BAS)
- Experience in Smart Building Technology Implementation or Systems Integrations
- Experience working with facility Owners or Operations teams including relationship management and project delivery practices
- Comprehensive knowledge of the built asset lifecycle and BIM
- 5+ years' experience in customer implementation, support, or equivalent
- Experience assisting customers and teammates through chat, email, and interactive support
- Strong analytical, problem-solving, decision-making, and facilitation skills
- Ability to define and educate customers on complex workflows coherently in a live or virtual audience
About Autodesk
Autodesk is a leader in the development of software for the architecture, engineering, and construction (AEC) industry. Our software helps architects, engineers, and builders create and manage complex designs, models, and simulations. We are committed to creating a culture of belonging and an equitable workplace where everyone can thrive.
