Customer Success Team Manager

hace 2 semanas


Barcelona, Barcelona, España roadsurfer A tiempo completo

Company Overview
As a part of the roadsurfer team, you will be contributing to shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company.

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Salary and Benefits
Your salary will range between €2,600 - €2,900 per month, depending on your experience. You will also receive an annual camper budget and discounts through our Corporate Benefits Platform.

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Job Description
We are seeking a Senior Customer Experience Lead to take on the disciplinary management of a team of 7-8 customer service employees. You will be responsible for their professional development and ensuring that customers receive competent help with questions about Rent, Abo, MyRoadsurfer, and Spots products.

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Required Skills and Qualifications
To succeed in this role, you should have at least 3-4 years of experience in customer service or customer success. You must be able to communicate effectively in Spanish and English, and have a positive mindset that customers can feel over the phone.

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Benefits
We offer flexible working hours, allowing you to switch between office days and home office days. You will also have the opportunity to work from abroad in Europe for one month per year. Our Flex Work Policy enables you to manage your time efficiently.

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About #roadsurfer
We are an open, fast-growing team with ambitious goals and a great team spirit. We combine a brutal hands-on mentality with fun at work, making it a great place to develop your skills and passion.



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