Customer Service Director

hace 1 semana


Valencia, Valencia, España G-Star Raw A tiempo completo

We are G-Star Raw, a denim-driven company that believes in the power of innovation and progress. As the Customer Service Manager, you will play a crucial role in delivering exceptional customer experiences across multiple languages and channels.

Key Responsibilities:

  • Provide best-in-class customer service through effective communication and problem-solving skills.
  • Lead and inspire a team of customer support specialists to achieve exceptional results.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain customer service strategies aligned with the company's brand messages and values.
  • Monitor and analyze customer feedback to inform business decisions.

Requirements:

  • Proven experience in customer service leadership and team management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Strong problem-solving and decision-making skills.
  • Fluency in English and Spanish, with the ability to work in a multilingual environment.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading denim brand that values innovation and progress.

Apply Now:


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