Customer Service Director
hace 4 semanas
We are G-Star Raw, a denim-driven company that believes in the power of innovation and progress. As the Customer Service Manager, you will play a crucial role in delivering exceptional customer experiences across multiple languages and channels.
Key Responsibilities:
- Provide best-in-class customer service through effective communication and problem-solving skills.
- Lead and inspire a team of customer support specialists to achieve exceptional results.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain customer service strategies aligned with the company's brand messages and values.
- Monitor and analyze customer feedback to inform business decisions.
Requirements:
- Proven experience in customer service leadership and team management.
- Excellent communication and interpersonal skills.
- Ability to analyze complex customer issues and develop effective solutions.
- Strong problem-solving and decision-making skills.
- Fluency in English and Spanish, with the ability to work in a multilingual environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading denim brand that values innovation and progress.
Apply Now:
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