Director of Endpoint Experience Transformation

hace 4 días


Alpedrete, Madrid, España Lee Enterprises A tiempo completo
Job Summary

The Senior Director of Endpoint Experience Transformation is responsible for leading the strategic vision, development, and execution of the end-user computing environment across the entire organization. This role will encompass both the corporate environment and field operations, including print and design centers.

Key Responsibilities
  1. Strategic Planning and Execution:
    - Develop and implement a comprehensive transformation roadmap for end-user computing.
    - Lead the modernization of endpoint device management and user toolsets.
    - Develop standards, architecture, and rollout plans for end-user productivity tools and collaboration suites.
  2. Technology Management:
    - Manage and control Windows and Apple Macintosh environments securely.
    - Ensure seamless user experiences across applications with identity and access management, cybersecurity, single sign-on, and multifactor authentication.
    - Conduct proof of concepts and research on emerging technologies to enhance end-user productivity.
  3. Operational Excellence:
    - Optimize help desk and support processes, leveraging AI-based tools for user support.
    - Implement and manage identity and access management solutions.
    - Oversee vendor relationships and optimize device procurement and management processes.
  4. Field Operations Support:
    - Develop and execute plans to upgrade and secure technology in production facilities.
    - Ensure reliability and security of systems supporting print and design centers.
  5. Leadership and Communication:
    - Communicate effectively with executive leadership and stakeholders.
    - Foster a culture of urgency, accountability, and continuous improvement.
    - Provide leadership and direction to the IT team, ensuring alignment with organizational goals.
  6. Performance Measurement:
    - Develop and implement metrics to measure the success of end-user computing programs.
    - Use metrics for continuous improvement and to optimize the user experience.
Requirements

The ideal candidate will have 15+ years of experience in endpoint and Microsoft technologies, with a proven track record of leading end-user computing transformations. They will also have expertise in Microsoft and Apple Macintosh technologies, as well as experience with end-user management, helpdesk operations, and white-glove service. Strong communication and leadership skills are essential for this role.

About Lee Enterprises

Lee Enterprises is a major subscription and advertising platform and a leading provider of local news and information. We offer a dynamic and interesting work environment with career growth opportunities, as well as a comprehensive benefit program that can be personalized to your needs.



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