Senior Director, Endpoint Experience Transformation

hace 2 meses

Alpedrete, Madrid, España Lee Enterprises A tiempo completo
Job Summary

The Senior Director, Endpoint Experience Transformation, is responsible for leading the strategic vision, development, and execution of the end-user computing environment across the entire organization. This role will encompass both the corporate environment and field operations, including print and design centers.

Key Responsibilities
  • Develop and implement a comprehensive transformation roadmap for end-user computing.
  • Lead the modernization of endpoint device management and user toolsets.
  • Develop standards, architecture, and rollout plans for end-user productivity tools and collaboration suites.
  • Manage and control Windows and Apple Macintosh environments securely.
  • Ensure seamless user experiences across applications with identity and access management, cybersecurity, single sign-on, and multifactor authentication.
  • Conduct proof of concepts and research on emerging technologies to enhance end-user productivity.
  • Optimize help desk and support processes, leveraging AI-based tools for user support.
  • Implement and manage identity and access management solutions.
  • Oversee vendor relationships and optimize device procurement and management processes.
  • Develop and execute plans to upgrade and secure technology in production facilities.
  • Ensure reliability and security of systems supporting print and design centers.
Requirements
  • 15+ years of experience in endpoint and Microsoft technologies.
  • Experience in end-user management and white-glove service capacity, servicing executives and their endpoint computing needs.
  • Proven experience in strategic planning and execution of end-user computing transformations.
  • Expertise in Microsoft and Apple Macintosh technologies.
  • Experience with end-user management, helpdesk operations, and white-glove service.
  • Strong understanding of collaboration and productivity tools.
  • Effective verbal and written communication skills.
  • Ability to work with and influence leaders at various levels of the organization.
  • Strong sense of urgency and accountability.
  • Leadership skills with the ability to manage and motivate a team.
  • Hands-on approach to problem-solving and troubleshooting.
Education and Experience
  • Bachelor's degree in information systems, Computer Science, Engineering, or a related field preferred.
  • 10+ years of experience in endpoint and Microsoft technologies.
  • Experience with Mac and Windows environments.
  • Relevant certifications.
Travel and Work Environment
  • Travel required approximately one week per month to spend time on-site and with resources in the field.
  • Work from home except for travel to corporate or field offices.

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