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Italian Customer Care Specialist

hace 2 meses

Barcelona, Barcelona, España Teleperformance A tiempo completo

About the Role:

Teleperformance, a global leader in customer experience management, is seeking a highly skilled professional to join our team as an Italian Customer Care Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Conduct competent advice and sales discussions with pre-qualified customer leads
  • Lead sales processes and focus on delivering a positive customer experience
  • Collaborate with the marketing team to receive and manage customer leads
  • Develop and maintain a deep understanding of customer needs and preferences
  • Work closely with the sales team to achieve business targets and goals

Requirements:

  • Previous experience in sales, customer service, and multi-channel environments
  • Excellent communication skills (voice and written)
  • Native level of Italian language proficiency
  • High level of self-motivation and a customer-centric approach
  • Strong problem-solving skills and attention to detail

Benefits:

  • Competitive salary and benefits package
  • Dynamic business casual work environment
  • Opportunities for professional growth and development
  • Collaborative and supportive team culture