Technical Support Specialist

hace 21 horas

Barcelona, Barcelona, España Lodgify A tiempo completo
About Us

Lodgify is a fast-growing company that leads the vacation rental industry with its innovative software. We've raised $30M to drive our mission forward. Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We're an international team of over 350 people from more than 60 different nationalities, founded in the heart of Barcelona.

Job Overview

As a Technical Support Specialist at Lodgify, your primary goal is to resolve issues with computers, software, and other related technologies to maintain and improve the working environment of internal users. You will directly support employees and help them perform their best work with reliable and efficient technology.

Your Impact
  • Handle IT support requests from internal employees
  • Endpoint management through Jumpcloud
  • Laptop, mobile, and IoT device troubleshooting
  • Third-party software administration (Google Workspace, MS Office, Slack, Notion, etc.)
  • User account management (Google Workspace, Jumpcloud)
  • Device provisioning using the Asset Management System
  • Password management and administration through Keeper
  • VoIP phone system maintenance (3CX)
  • Video conferencing support (Google Meet, Airtame)
  • Technical documentation in our wiki in Notion
  • Define software and hardware specifications in response to user requirements
  • Identify and propose areas to maximize user experience and productivity in the working environment
What Makes You a Great Fit?
  • Undergraduate or degree in computer science/engineering or other related field
  • Familiarity with IT support concepts
  • Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience
  • Able to read and understand technical manuals and process documentation
  • Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues
  • Ability to translate and demonstrate complex technical solutions to non-technical users
  • Proven team-working skills by working in a collaborative environment
  • Strong customer service focus
  • Good communication skills in English, both written and verbal
  • Strong organisational skills with the ability to efficiently prioritise and execute tasks
Earning Extra Bonus Points
  • Familiarity with JIRA, Gworkspace, hardware solutions for videoconferencing rooms
  • Good communication skills in Spanish
About Working at Lodgify

You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we're full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in It for You?

Kickstart your career journey with a paid internship that values your skills and potential.

Salary Range

$40,000 - $60,000 per year, depending on location and experience.

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