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Technical Support Agent
hace 2 meses
Job Summary:
We are seeking a highly skilled Technical Support Agent to join our team at schlaeger Kunststofftechnik GmbH. As a Technical Support Agent, you will be the first point of contact between our customers and our company, providing technical assistance and support via various communication channels.
Key Responsibilities:
- Provide technical support and troubleshooting assistance to customers via email, chat, and other communication channels.
- Analyze and evaluate customer account setups and previous interactions to recommend solutions.
- Troubleshoot technical questions, including software, hardware, and logistics-related issues.
- Evaluate and escalate complex issues, providing context and relevant information.
Requirements:
- Native-level proficiency in German and fluency in English (B2 level).
- Experience in customer-facing roles, preferably in B2B or B2C environments.
- Strong understanding of technical issues and computer systems.
- Excellent problem-solving skills, with the ability to research and identify relevant information.
- Strong communication and negotiation skills, with a service-oriented, professional, and thorough approach.
What We Offer:
- A competitive relocation package, including flight to Barcelona and hotel accommodation.
- A bonus system based on performance.
- Development opportunities within the company.
- A dynamic work environment with good colleagues, social events, and an office with sea views.
- Free fitness membership.
- A continuous training and development program.
