German Technical Support Specialist

hace 4 semanas

Barcelona, Barcelona, España NewCo Communications A tiempo completo
Technical Support Agent - German Language

We are seeking a highly skilled Technical Support Agent to join our team in Barcelona. As a Technical Support Agent, you will be responsible for providing top-notch technical support to our clients in the e-payments industry.

Key Responsibilities
  • Handle first-line technical support requests via phone, email, and tickets.
  • Assist new customers with technical setup of their accounts.
  • Troubleshoot and investigate technical issues related to account setup, transaction statuses, and errors.
  • Ensure continuity of merchant business by responding quickly and correctly.
  • Provide additional product information and maintain a strong customer relationship.
  • Collaborate with team members and cross-functional departments to streamline processes and deliver seamless customer service.
Requirements
  • Native-level proficiency in German language (spoken and written) is essential.
  • Good knowledge of English language to effectively communicate with colleagues and handle customer interactions.
  • 1-2 years of work experience in technical support/customer service in a technical environment.
  • Tech-savvy: familiar with HTML, SQL, logs, Java, web design, coding, programming, etc.
  • A high school diploma or equivalent qualification is required.
  • Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
  • Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
  • Proficiency in using computer systems and familiarity with different software applications.
  • Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.
What We Offer
  • Multicultural, fun, and friendly work environment.
  • Hybrid working model.
  • Internal growth opportunities.
  • Staff incentives and reward schemes.
  • Permanent position and competitive salary.
  • Unlimited coffee and fresh fruit during office days.
  • Free online Spanish lessons (outside working hours).
  • Free PT sessions.
  • Comprehensive support for mental health and well-being.

NewCo Communications is a Belgium-founded company based in Valencia and Barcelona. We specialize in customer service and pride ourselves on being people-oriented.

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