Customer Service Ambassador

hace 3 semanas

Barcelona, Barcelona, España Cross Border Talents A tiempo completo
Customer Service Representative (Slovenian)

Embark on a dynamic career journey with Cross Border Talents as a Customer Service Representative (Slovenian) in our Barcelona office.

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative (Slovenian). As a key member of our customer support team, you will be responsible for delivering exceptional customer service to international travelers and accommodation suppliers.

Key Responsibilities
  • Engage with customers via email and phone to understand and address their needs with the highest level of service.
  • Handle inquiries related to services, payments, and technical requirements in a timely and efficient manner.
  • Ensure smooth communication by providing accurate information and following set processes.
  • Be the go-to problem solver, navigating tricky situations with a positive and motivated mindset.
Requirements
  • Languages: Slovenian (C2) and advanced English.
  • Skills: Strong communication, interpersonal abilities, and PC proficiency (Office 365, CRM Database).
  • Mindset: Solution-driven, goal-oriented, and adaptable to changing priorities.
  • Experience: Prior customer service or contact center experience is valued.
  • Location Flexibility: Ability to work on-site and remotely (within 100km of the office).
What We Offer
  • Feel Good Program: Enjoy Spanish lessons, fun activities like beach volleyball and roller skating, and quizzes with prizes.
  • Health Insurance: Free private health insurance upon receiving a permanent contract.
  • Flexible Benefits: Nursery school transport options after probation.
  • Work Environment: Modern offices well-connected by public transport, near the Glories shopping mall (Westfield).
  • Perks: Free coffee every day and fresh fruit once a week.
  • Career Growth: Be part of a leading department with excellent learning and development opportunities.
  • Training: 3 weeks of initial training with ongoing personal coaching.

Ready to embark on this exciting journey with us? Apply now and take the next step in your career.

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