Customer Service Ambassador
hace 1 mes
Job Summary
Careerxtra is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex issues in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer support via various communication channels, including phone, email, and chat.
- Act as a liaison between customers and internal stakeholders to resolve issues and concerns.
- Develop and maintain a deep understanding of our products and services to effectively address customer inquiries.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Stay up-to-date with industry trends and best practices to continuously enhance customer support capabilities.
Requirements:
- Fluent level of Slovenian and advanced English language skills.
- Excellent communication and interpersonal skills, both written and verbal.
- User-friendly PC skills, including Office 365 and CRM Database.
- Problem-solving and solution-driven mentality.
- Positive, motivated mindset to handle complex customer issues.
- Goal-oriented work approach and adaptability to changing priorities.
What We Offer:
- A dynamic and multicultural working environment.
- Opportunities for professional growth and development.
- Flexible work arrangements, including remote work options.
- A comprehensive benefits package, including private health insurance and flexible remuneration.
- Access to training and development programs to enhance skills and knowledge.
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