Senior Service Delivery Expert

hace 4 semanas


Madrid, Madrid, España Cyber Crime A tiempo completo
About the Role

We are looking for an experienced Servic Delivery Expert to join our Digital Customer Experience team. The successful candidate will be responsible for delivering top-notch customer services and ensuring seamless customer journeys.

Responsibilities

The ideal candidate will have a proven track record of working as a trusted advisor to drive business value for customers. They will possess excellent communication and interpersonal skills, with the ability to interact with C-suite through client teams at various levels of technical and non-technical depth.

Key responsibilities include:

  • Managing customer escalations and balancing customer expectations
  • Negotiating successful resolutions and driving customer adoption
  • Working closely with cross-functional teams to deliver customer outcomes

As a valued member of our team, you can expect a competitive salary of $125,000 per annum, plus benefits including generous vacation time, mental health resources, and a FLEXBenefits wellbeing spending account.



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