Cybersecurity Service Delivery Expert

hace 2 días


Madrid, Madrid, España Cyber Crime A tiempo completo

Palo Alto Networks, a leader in cybersecurity solutions, is seeking a highly skilled Senior Service Delivery Leader to join our team. As a key member of our global customer success organization, you will be responsible for delivering exceptional service and support to our customers.

Job Description

The ideal candidate will have 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements. Specialization in software product and service delivery to strategic customers with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations is required.

You will operate as the point of contact for the post-sales journey, driving adoption and consumption across the breadth of Palo Alto Networks' products. Account Customer Success Managers work closely with CISOs, CTOs, and Security, Cloud, Network, and other technical teams throughout the world's largest and most well-known organizations.

Responsibilities
  • Key account ownership and relationship management for Palo Alto Networks' largest customers
  • Operate as primary point of contact for multiple product lines supporting the customer journey
  • Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
  • Specialization in software product and service delivery to strategic customers with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations
  • Proven results working as a trusted advisor to drive business value for customers
Benefits

Palo Alto Networks offers a competitive salary of $120,000 - $180,000 per year, plus additional benefits including health insurance, retirement plan, and paid time off.



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