Cybersecurity Service Delivery Director

hace 2 días


Madrid, Madrid, España Cyber Crime A tiempo completo
Company Overview">

Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the partner of choice for customers who expect the very best in security and service.

Salary:
$120,000 - $180,000 per annum. Job Description

We are seeking an experienced Service Delivery Leader to join our team in EMEA region. As a key member of our Customer Success team, you will be responsible for driving customer adoption and consumption across our products, leveraging your expertise in Cloud Security, DevSecOps, Network Security, and Security Operations.

  • Your Key Responsibilities:
  • Manage high-touch, high-visibility post-sales engagements with strategic customers.
  • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Collaborate with cross-functional teams, including Professional Services, Customer Success & Support, to deliver customized product delivery to customers' tech environments.
  • Drive business value for customers by providing trusted advice and guidance throughout their journey, focusing on Value Realization, managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
Required Skills and Qualifications
  • 8+ years of professional experience in a customer-facing role.
  • Specialization in software product and service delivery to strategic customers with expertise in one or more areas: Cloud Security, DevSecOps, Network Security, Security Operations.
  • Proven results working as a trusted advisor to drive business value for customers.
  • Expertise in customer guidance throughout their journey, focusing on Value Realization, managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
Benefits

We offer a comprehensive benefits package, including:

  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
  • Mental and financial health resources.
  • Personalized learning opportunities.
  • Opportunities for career growth and development.
Location

This role is based in EMEA region, with occasional travel expected (10-15% of time).



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