Italian Customer Support Specialist

hace 1 semana


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Teleperformance Spain

We are a worldwide leader in customer experience management and contact centre business process outsourcing, employing over 420,000 people across the globe. Our company operates in 88 countries, working with major international companies to provide exceptional customer experiences.

At Teleperformance Spain, we strive to create an inspiring work environment where our employees feel motivated and proud to be part of our team. We are currently seeking highly skilled professionals to join our company as Italian Customer Support Specialists.

About the Role

This is a full-time position (39 hours/week) with a salary of €18,000 gross/year + up to €1,000 gross/year in bonus. The role involves working in a fast-changing, fast-paced environment, requiring strong organizational skills, attention to detail, and effective communication.

  • Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with quality guidelines.
  • Reactive Support: Provide phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny.

As an Italian Customer Support Specialist, you will work closely with businesses to collect and submit information required to complete our onboarding process. You will also support ad-hoc operations work as needed.

Requirements
  • Native Level of Italian.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Strong attention to detail and organizational skills.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.

In addition to your technical skills, you should possess excellent communication skills, both written and spoken, and be able to produce high-quality work under strict deadlines.

Benefits

We offer a dynamic business casual environment, great colleagues, social arrangements, and personal development opportunities. You will have access to intense specific sales training, continuous training and certifications within Google products, and established career path to grow within the project.

This is a Hybrid working model in Barcelona, Spain, offering a permanent presence of coaches who facilitate your personal and professional development. Don't miss this opportunity to grow with us



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