Italian Customer Support Professional

hace 4 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

Teleperformance, a leading provider of customer experience solutions, is seeking a highly skilled Italian Customer Support Specialist to join our team in Barcelona.

About the Role:

  • This is a full-time position (39 hours/week) with a competitive salary and bonus structure.
  • You will be responsible for verifying licence, insurance, and business registrations submissions, as well as providing reactive phone and/or email support for live advertisers.
  • As a key member of our team, you will work closely with businesses to collect and submit information required to complete our onboarding process.
  • You will also be responsible for accurately advising and supporting businesses on each verification requirement as they work to complete the onboarding process.
  • Additionally, you will support ad-hoc operations work as needed and work in a fast-changing, fast-paced workplace.

Requirements:

  • Native Level of Italian
  • Ability to speak and write English fluently
  • Experience in a fast-paced, scaled operations environments
  • Experience working in a call center environment
  • Experience working in a customer-facing role
  • Extremely high attention to detail and strong organizational skills
  • Structured communicator, both written and spoken
  • Ability to produce high-quality work under strict deadlines
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
  • Ability to work independently and complete day-to-day tasks with minimal supervision

Benefits:

  • Full-time position with a competitive salary and bonus structure
  • Hybrid working model in Barcelona
  • Referral Program: Bring a Friend and get a Referral fee
  • Intense specific sales training
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within Google products
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team


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