In-Room Dining Service Manager
hace 3 días
About the Role:
We are seeking a highly skilled In-Room Dining Manager to join our team at SLS Barcelona. As a key member of our food and beverage department, you will be responsible for overseeing the daily operations of our in-room dining service.
Key Responsibilities:
• Provide warm, sincere, and engaging service to our guests.
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on-the-floor communication, training, and coaching.
• Oversee the daily operations of the in-room dining service, ensuring exceptional service and guest satisfaction.
• Monitor guest feedback and implement improvements to enhance in-room dining.
• Balance operational, administrative, and colleague needs while maintaining floor presence.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Uphold the highest standard of internal and external customer service at all times.
• Monitor and control costs and expenses related to In-Room Dining.
• Ensure service is within the standards of SLS Barcelona.
Requirements:
• Degree with emphasis in Hospitality/Restaurants management.
• +3 years experience in food and beverage management and, preferably in a luxury hotel setting.
• Problem-solving & decision-making skills; analytical and highly detail-oriented.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
• Proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook is required.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
What We Offer:
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to work with a talented team of professionals in a luxury hotel setting.
How to Apply:
If you are a motivated and experienced In-Room Dining Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to us.
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