In-Room Dining Service Manager
hace 5 horas
SLS Barcelona
What you'll do:We're seeking an experienced In-Room Dining Manager to join our pre-opening team at SLS Barcelona.
Under the guidance of the Assistant Director of Food & Beverage, the In-Room Dining Manager will oversee the daily operations of the in-room dining service, ensuring exceptional service and guest satisfaction.
Key Responsibilities:
- Provide warm, sincere, and engaging service to guests.
- Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on-the-floor communication, training, and coaching.
- Oversee the daily operations of the in-room dining service, including monitoring guest feedback and implementing improvements to enhance the in-room dining experience.
- Balance operational, administrative, and colleague needs while maintaining floor presence.
- Conduct performance evaluations and provide ongoing training and development opportunities.
- Uphold the highest standard of internal and external customer service at all times.
- Monitor and control costs and expenses related to In-Room Dining.
- Ensure service is within the standards of SLS Barcelona.
- Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
- Participate in hotel meetings and contribute to overall property goals and initiatives.
- Perform any and all other tasks as assigned.
What we're looking for...
- Degree with emphasis in Hospitality/Restaurants management.
+3 years experience in food and beverage management and, preferably in a luxury hotel setting.
- Problem-solving & decision-making skills; analytical and highly detail-oriented.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
- Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required.
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
- Excellent verbal and written communication skills.
Fluent in Spanish and English.
You make people feel good - your team, guests, and colleagues alike.
You make a positive impact.
You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
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