Fintech Client Support Specialist
hace 6 días
Job Description:
We are seeking a skilled and customer-centric Fintech Client Support Specialist to join our team in Valencia, Spain. As a key member of our support team, you will be responsible for providing exceptional service to our B2B clients, ensuring their financial future is well-planned.
About the Role:
In this exciting opportunity, you will work closely with your colleagues to constantly improve the Customer Experience. Your responsibilities will include:
- Supporting B2B customers primarily via email and chat, but also phone calls;
- Troubleshooting and resolving customer inquiries in a timely manner;
- Brainstorming innovative solutions to enhance customer satisfaction;
- Maintaining excellent communication skills to ensure seamless interactions with customers;
- Providing expert assistance on payment inquiries from sellers and buyers through various client platforms;
- Flagging and escalating customer queries as needed;
- Developing and implementing business processes to optimize customer journeys;
- Improving Trustpilot reviews to enhance overall company NPS.
About You:
To succeed in this role, you should possess:
- A native-level proficiency in German and C1 level in English;
- Competency in using computers;
- Excellent communication and problem-solving skills;
- A proactive and solution-oriented approach;
- An interest in working within an ambitious and dynamic team environment.
What's in it for You:
In addition to competitive compensation, you can expect:
- A comprehensive benefits package, including free lunch and breakfast at the office;
- A vibrant international working environment with 20+ nationalities;
- The opportunity to learn Spanish classes and grow professionally;
- Participation in fitness bootcamps, mindfulness sessions, and other wellness initiatives;
- The chance to contribute to a cutting-edge tech startup and drive innovation.
About Blu Selection:
We are a fast-growing fintech company based in Valencia, committed to scaling new heights with our talented team members. We value professionalism, collaboration, and continuous learning. Join us and take the first step towards an exciting career journey
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