Help Desk Team Member
hace 4 semanas
Job Summary
">We are seeking a skilled Help Desk Team Member - Client Support Specialist to join our team. In this role, you will be responsible for handling inbound calls and emails, as well as live chat with customers.
">Responsibilities
">- ">
- Provide prompt, reliable, and accurate information to customers while maintaining effective communication during conversations.">
- Ensure call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.">
- Achieve call center metrics as defined by our client, KPIS and SLAs.">
- Recognize and adjust support approach to accommodate all levels of customer's experience and needs.">
- Educate customers on support options, and the steps being taken to resolve the issue.">
- Communicate positively with team members, customers, and other partners.">
- Escalate issues to the appropriate department according to Client's Procedures.">
The Profile
">You must speak Portuguese at a native level, and have fluency in English (B2). Experience in customer care is a plus. You should also have a good understanding and level of computer handling skills. Additionally, you possess excellent problem-solving skills with the capability of research and identification of the right information.
">Requirements
">- ">
- Strong communication and negotiation skills, and be service-oriented, professional, and thorough.">
- Able to work in a team orientated environment to achieve common goals.">
About Snaphunt
">Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
">Estimated Salary: $45,000 - $60,000 per year
-
Hotel Front Desk Supervisor
hace 3 semanas
Málaga, Málaga, España Aureo Hotel And Resorts A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Aureo Hotel And Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless operations, and leading a high-performing team.Job SummaryThe successful candidate will have a...
-
Warehouse Team Member
hace 1 mes
Málaga, Málaga, España Ctt Express A tiempo completoCtt Express is a leading logistics services provider with opportunities for professional growth and development. We are seeking an organized, hard-working Warehouse Team Member to join our team.About the RoleThis is a key position in our warehouse operations, responsible for receiving, storing, and distributing products efficiently and safely. The ideal...
-
Technical Support Specialist
hace 2 semanas
Málaga, Málaga, España Teleperformance Greece A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Teleperformance Greece. As a key member of our Spanish Technical Support team, you will play a vital role in providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone and email.About Our ClientOur client is an American company...
-
Cloud Solutions Technical Support Specialist
hace 3 semanas
Málaga, Málaga, España Teleperformance Greece A tiempo completoWe are seeking a highly skilled Cloud Solutions Technical Support Specialist to join our team at Teleperformance Greece. As a member of our German-speaking technical support team, you will be providing 24/7 help-desk support for users, assisting them with their inquiries and technical issues via phone and email. This is an excellent opportunity to work for a...
-
Cloud Solutions Technical Support Professional
hace 4 semanas
Málaga, Málaga, España Teleperformance Greece A tiempo completoAbout Our CompanyTeleperformance Greece connects customers with the world's top brands for more than 30 years. We proudly represent leading global businesses.Your New RoleWe are seeking a Cloud Solutions Technical Support Professional to join our team. As a member of our Spanish Technical Support team, you will be providing 24/7 help-desk support for users,...
-
Backend Team Lead
hace 2 semanas
Málaga, Málaga, España Tradingview Inc A tiempo completoAbout UsTradingView Inc is a leading provider of financial charts and commercial libraries used by tens of thousands of financial sites worldwide. Our mission is to help millions succeed in life by providing high-quality information in the smartest way possible.We're looking for a skilled Backend Team Lead to join our team in Málaga, Spain. This is a hybrid...
-
Customer Support Specialist
hace 2 semanas
Málaga, Málaga, España Next Job Abroad A tiempo completoWe're looking for a Customer Support Specialist to join our dynamic team at Next Job Abroad. Our ideal candidate is a problem-solver who loves helping others and thrives in a fast-paced environment.About the RoleThis service includes technology onboarding, product configuration, IoT setup, and troubleshooting, among other services. Duties may include...
-
Customer Support Team Member
hace 3 semanas
Málaga, Málaga, España Snaphunt A tiempo completoAbout SnaphuntSnaphunt is a global provider of end-to-end customer experience solutions. Our mission is to deliver unparalleled customer journeys across B2C and B2B platforms.We're committed to excellence in customer service, providing our clients with tailored solutions that drive business growth and satisfaction.
-
Senior Customer Service Team Lead
hace 4 semanas
Málaga, Málaga, España Snaphunt A tiempo completoThe Job OpportunityOverview of the PositionWe are seeking an experienced Senior Customer Service Team Lead to join our team in Copenhagen, Denmark. As a key member of our organization, you will be responsible for leading and managing a team of customer support agents.ResponsibilitiesManage a team of customer support agents to achieve high levels of...
-
Technical Support Specialist for Cloud Solutions in Greece
hace 4 semanas
Málaga, Málaga, España Teleperformance Greece A tiempo completoOverviewTeleperformance Greece, a renowned company specializing in connecting customers with top brands, seeks an experienced Technical Support Specialist to join their Portuguese team. This role is ideal for individuals with excellent communication skills in Portuguese and a passion for technology.About the JobThis position involves providing 24/7 help-desk...
-
Backend Engineer
hace 3 semanas
Málaga, Málaga, España rindus Technology S.L A tiempo completoWhat We OfferWe offer a competitive salary range of €37,000 - €46,000 per year, depending on knowledge and experience. You will also enjoy flexible working models, including remote or hybrid options. Our benefits package includes 23 holiday days, DKV private health insurance from day one, gym sponsorship, English and German language classes, and a young...
-
Technical Team Lead Position
hace 3 semanas
Málaga, Málaga, España rindus Technology S.L A tiempo completoAbout Our PartnerOn behalf of our partner Ströer, we are looking for a talented Technical Team Lead to join rindus Technology S.L. Ströer is a historical advertising group focused on online and OOH (out-of-home) advertising, operating in multiple markets including Germany, Poland, Spain, Netherlands, Belgium, and the UK. As a member of our Inventory Team,...
-
Python Development Team Lead
hace 2 meses
Málaga, Málaga, España EPAM Systems A tiempo completoAbout the OpportunityWe are offering a challenging and rewarding opportunity for a highly skilled Senior Python Developer to join our team in a fast-paced hedge fund environment. As a key member of our development team, you will be responsible for developing solutions across a wide range of problem areas and driving results, productivity, quality, and value...
-
Senior Software Engineering Team Lead
hace 4 semanas
Málaga, Málaga, España Blocklabs A tiempo completoAbout Block LabsWe are a leading force in the Web3 space, incubating and investing in top-tier fintech, crypto, and iGaming projects. Our mission is to shape the future of decentralized technology by partnering with visionary startups to raise funding, refine product-market fit, and grow their audiences.The OpportunityWe are looking for an experienced Senior...
-
Front Desk Associate with Global Mobility
hace 3 semanas
Málaga, Málaga, España Barceló Group A tiempo completoAbout Barceló Hotel Group">As a family-owned company founded in 1931, Barceló Group has expanded to become the 2nd largest chain in Spain and one of the top 30 globally. Our commitment to guest satisfaction and team well-being has earned us the "Best Hotel Management Company in the World" award at the World Travel Awards.We operate 270 urban and resort...
-
Cloud Solutions Support Specialist
hace 2 semanas
Málaga, Málaga, España Teleperformance Greece A tiempo completoCompany OverviewThis position is an excellent opportunity to advance your career and work for a multinational company in the cloud storage services industry. Teleperformance Greece connects customers with the world's top brands for over 30 years, and we proudly represent leading global businesses.SalaryThe estimated monthly salary for this role is...
-
Senior Software Architect
hace 1 mes
Málaga, Málaga, España Rindus Technology S.L A tiempo completoAbout Rindus Technology S.LRindus Technology S.L is a dynamic and highly motivated international multicultural team of skilled professionals. We're passionate about helping IT professionals grow and unfold their full potential.Our PartnerWe're working closely with Ströer, a historical advertising group focused on online and OOH advertising. They operate in...
-
VP of Engineering
hace 3 semanas
Málaga, Málaga, España TradingView Inc A tiempo completoAbout This OpportunityWe are looking for an exceptional Engineering Director to lead our Product Delivery team in Málaga, Spain. As a key member of our leadership team, you will be responsible for driving the growth and success of our business by developing and implementing strategies to improve product delivery speed, quality, and scalability.The ideal...
-
Tech Support Team Manager
hace 4 semanas
Málaga, Málaga, España Snaphunt A tiempo completoThe Job Title: Tech Support Team ManagerAbout the RoleWe are seeking an experienced Tech Support Team Manager to join our team in Copenhagen, Denmark. The successful candidate will be responsible for managing a team of tech support agents, ensuring seamless customer service delivery.Key ResponsibilitiesTake charge of team performance and implement strategies...
-
Motivational Team Manager for Norwegian Speaking Employees
hace 4 semanas
Málaga, Málaga, España Language Matters A tiempo completoIf you're a results-driven professional with a passion for leadership and customer service, we invite you to apply for our Motivational Team Manager position. As a key member of our team, you'll be responsible for driving business outcomes through effective team management and customer engagement.About YouFluency in Norwegian and excellent English language...