Help Desk Team Member

hace 4 semanas


Málaga, Málaga, España Snaphunt A tiempo completo

Job Summary

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We are seeking a skilled Help Desk Team Member - Client Support Specialist to join our team. In this role, you will be responsible for handling inbound calls and emails, as well as live chat with customers.

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Responsibilities

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  • Provide prompt, reliable, and accurate information to customers while maintaining effective communication during conversations.">
  • Ensure call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.">
  • Achieve call center metrics as defined by our client, KPIS and SLAs.">
  • Recognize and adjust support approach to accommodate all levels of customer's experience and needs.">
  • Educate customers on support options, and the steps being taken to resolve the issue.">
  • Communicate positively with team members, customers, and other partners.">
  • Escalate issues to the appropriate department according to Client's Procedures.">
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The Profile

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You must speak Portuguese at a native level, and have fluency in English (B2). Experience in customer care is a plus. You should also have a good understanding and level of computer handling skills. Additionally, you possess excellent problem-solving skills with the capability of research and identification of the right information.

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Requirements

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  • Strong communication and negotiation skills, and be service-oriented, professional, and thorough.">
  • Able to work in a team orientated environment to achieve common goals.">
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About Snaphunt

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Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.

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Estimated Salary: $45,000 - $60,000 per year



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