Customer Success Manager

hace 4 semanas

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: Manager, Customer Success Midmarket, MFG EMEA

This role is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Summary:

The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions.

Key Responsibilities:
  • Manage and develop team: Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition.
  • Ensure proper performance management and rewards/recognition guidelines are followed within own team.
  • Build and refine reporting processes as part of continuous improvement efforts.
  • Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.
  • Identify and make recommendations for improvements in onboarding and use.
  • Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities.
  • Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations.
Requirements:
  • Candidate must have customer empathy and a customer mindset.
  • Coaching and listening skills are essential.
  • Ability to prioritize, assign and delegate tasks.
  • Change management and collaboration skills are required.
  • Demonstrated ability to lead, discover, and uncover the customer's business challenges.
  • Fluent languages spoken and written: English.
About Autodesk:

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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