Customer Service Ambassador for Global Fashion Brand

hace 1 semana


Barcelona, Barcelona, España CPM International A tiempo completo

Career Opportunity with CPM International

Company Overview

CPM International is a global company with a presence in over 30 countries. We offer multilingual support tailored to the needs of our diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions worldwide.

We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace fosters a culture where everyone can bring their whole self to work.

About Our Client

New Balance believes that everyone is born to move. They offer innovative products that combine function, fashion, performance, and style. As a team member, you will play a crucial role in supporting the company's values and sharing them with customers worldwide.

Job Description

You will work collaboratively with consumers to answer product information requests and resolve queries in a professional manner. You will analyze problems, offer individual solutions, and provide an omnichannel service via telephone, email, chat, and social media.

You will develop a sound understanding of New Balance products and services, becoming an expert in all things related to the brand.

Key Responsibilities
  • Provide exceptional customer service and support
  • Analyze consumer problems and offer individual solutions
  • Offer an omnichannel service via various communication channels
  • Develop expertise in New Balance products and services
Requirements

To succeed in this role, you will need:

  • A fluent level of French and Italian with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with attention to detail
  • A professional outlook and proactive approach to problem-solving
Benefits

We offer a competitive package including:

  • A salary of €13,538.46 gross per year
  • Top performance incentives
  • 24 calendar days of paid holiday per year
  • Paid bank holidays plus one extra day in lieu
  • 4 days per month working from the office for training purposes
  • Training programs and opportunities for career growth
  • Employee Assistance Program and Employee Benefits Club
  • New Balance online discounts and option to sign up for discounted private health insurance
  • Referral program and access to LinkedIn specialized training and courses


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