Technical Solutions Specialist
hace 1 día
About ebuero AG
">eGroup Technologies, an IT subsidiary of the ebuero AG, is a leading provider of virtual office services in Europe. We develop and operate a Software-as-a-Service platform to offer remote secretarial and new work solutions to tens of thousands of freelancers and small businesses across Europe. Our mission is to give people the space to focus on their strengths.
Your Mission: As a Technical Solutions Specialist, you will play a critical role in supporting our in-house SaaS Remote Secretary Solution and ensuring our operations run smoothly: Provide second-level support for our proprietary SaaS solutions Troubleshoot and resolve application issues reported by internal users Work closely with development teams to identify and resolve bugs Monitor application performance and proactively address potential issues Assist with software updates, deployments, and configurations Document support processes and maintain records for issue resolution Participate in training to stay current with application features and best practices Oversee service provider management and escalate issues as needed
Required Skills and Qualifications:
">- 3+ years of experience in IT
- Brief knowledge of SQL, web technologies, and scripting languages
- Familiarity with ticketing systems and managing support tickets
- Good communication and interpersonal skills
- Experience managing relationships with service providers
- Solution-focused, process-oriented approach to work
- Fluency in English (C1 level or higher)
Benefits:
">We offer an attractive salary range of approximately €70,000 - €90,000 per year, depending on your experience. You can choose to work in our Berlin or Nürnberg office or fully remotely from within Europe. Enjoy flexible working hours and opportunities for mobile working. Further training and career opportunities are also available.
Join us at eGroup: At eGroup, we foster diversity and strive to create teams with a broad variety of backgrounds, experiences, perspectives, and skills. All decisions regarding interviews, offers, and employment are based on expertise, merit, and business need.
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