Technical Solutions Specialist
hace 4 días
At Board, we empower financial and operational planning solutions for leading brands worldwide. Over 3000 enterprises leverage our technology to optimize resources, drive growth, and ensure profitability. Our advanced analytics and forecasting capabilities, combined with AI-driven insights, enable customers to transform complex data into actionable intelligence.
What Drives Our Success?We attribute our success to our people – their unique perspectives, energy, and collaborative spirit. We foster a culture of open communication across teams and borders. A growth mindset is essential to achieving results, and we celebrate shared success as goals and milestones are accomplished.
Join Our Support TeamAre you driven by innovative ideas and a customer-centric approach? If so, your next career chapter starts here. As a highly analytical and self-motivated Product Support Specialist (L3), you will work closely with customers and business partners to ensure their success using the Board Platform.
About the RoleYou will acquire in-depth knowledge of the Board platform to become a technical ambassador and primary point of contact, both internally and externally. Your key responsibilities include:
- Investigating complex issues affecting our customers' mission-critical solutions
- Collaborating with various Board teams to resolve intricate technical issues related to solution deployment
- Communicating progress and statuses of investigations and fixes to stakeholders
As a valued member of our Support Team, you will play a critical role in meeting Board's Premium Support obligations to customers and ensuring adherence thereto.
RequirementsTo succeed in this role, you must possess:
- Deep understanding of the Board platform
- Excellent problem-solving skills and analytical thinking
- Strong communication and collaboration abilities
The estimated salary for this position is €60,000 - €80,000 per annum, depending on experience and qualifications.
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