Technical Solutions Specialist
hace 6 días
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
We deliver effective diagnostic solutions valued by our customers. As a Technical Solutions Specialist, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.
The role requires responsibility for supporting customers with on-site installation, implementation, maintenance and repair of Pathology & Genomics systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Key Responsibilities:
- You will be responsible for installing and optimizing hardware/software/network products and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repairs.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Deliver accurate and timely reporting of service jobs.
About You:
This position requires 6-8 years' experience as a customer-facing Field Service Engineer, preferably with experience on Medical Devices, Laboratory equipment or similar robotic/electromechanics and fluidics equipment.
You should have good experience with Computer/Software/Server connected and operated equipment.
You must be proactive and self-driven, as well as having curiosity and willingness to learn new products.
You enjoy traveling and visiting customers.
Proficient level of Spanish and English is required.
We offer a salary range of $80,000-$120,000 per year, depending on location and experience.
A position in an international and dynamic working place with exciting challenges and opportunities awaits you. At Agilent, we are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by.
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