Technical Solutions Specialist

hace 3 semanas


Madrid, Madrid, España Dotdigital A tiempo completo

About Dotdigital, a global community of passionate professionals driving innovation and client-focused solutions. Our core principles of teamwork, collaboration, and knowledge sharing enable meaningful connections and learning opportunities with diverse peers.
Our work environment encourages creative ideas and fosters exploration, guiding us towards a shared vision where brands exceed customer expectations through responsible marketing practices.
The Product: Dotdigital's all-in-one customer experience and data platform empowers marketing teams to deliver highly personalized cross-channel journeys.
This platform streamlines decision-making by unifying, enriching, and segmenting customer data, breaking down data silos, and paving the way for marketing creativity at scale.
With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across various channels, including web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role We are seeking a Solutions Consultant to support and guide prospects and customers in implementing and integrating our email and omnichannel marketing solutions.
In this role, you will be the primary point of contact for technical interactions, providing demonstrations to new customers, developing best practice integration guides, enabling Customer Success and Account Executive teams, and more.
You will work closely with multiple teams at Dotdigital to ensure customer success and satisfaction during the initial sales process through onboarding and beyond.

Key Responsibilities:
  • Provide technical consultancy to customers and prospects
  • Identify and communicate opportunities for customers to derive value from Dotdigital
  • Develop presentations to validate or demonstrate integration proposals
  • Assist customer success and AE teams
  • Establish and maintain ongoing relationships with customers
  • Create or contribute to integration guides (videos, screenshots, documents)
  • Present new features and use cases to customers and prospects
  • Collaborate closely with product teams to provide feedback on features, product roadmap, and API requirements
  • Formulate and contribute to customer-centric support offerings
  • Assist with sales enablement for Sales and Account Management teams

About You The ideal candidate will have 3+ years of experience as a Solutions Architect/Solutions Consultant, preferably in a SaaS technology environment.
They should possess data/requirement/business analysis skills, awareness of multiple API technologies and integration strategies, and generalized technical knowledge.
Commercial awareness and ability to recognize potential joint value with prospects and customers are essential.
A quick learner of new technologies, APIs, and business propositions is required, as well as an understanding of software development lifecycle and costs.
Exceptionally strong interpersonal and client-handling skills are necessary, along with the ability to manage expectations and explain technical details to audiences of varying technical understanding.

Benefits:
  • Estimated annual salary range: $105,000 - $130,000 + bonus/commission + benefits
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward

At Dotdigital, we are committed to equality in all our practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.



  • Madrid, Madrid, España Abbott Laboratories A tiempo completo

    About Abbott LaboratoriesAbbott Laboratories is a global leader in the healthcare industry, creating innovative solutions to improve people's health. Our focus on breakthrough science enables us to stay ahead of the curve and anticipate changes in medical science and technology.Why Work at Abbott Laboratories?At Abbott Laboratories, you'll have access to...


  • Madrid, Madrid, España Axon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our Axon EMEA Sales Engineering Team in Southern Europe. As a trusted customer advisor, you will play a critical role in communicating the value of and deploying Axon's globally leading solutions to Public Safety Agencies across the region.


  • Madrid, Madrid, España TKH Airport Solutions BV A tiempo completo

    About the RoleWe are seeking an Aviation Technical Support Specialist to join our team at TKH Airport Solutions BV. As a key member of our service team, you will be responsible for providing top-notch technical support to our customers worldwide.


  • Madrid, Madrid, España TASQ Staffing Solutions A tiempo completo

    Job Title: Technical Support SpecialistAbout the RoleTASQ Staffing Solutions is seeking a skilled RDS Analyst to join our team. In this role, you will provide exceptional technical support and troubleshooting services to our clients.Key Responsibilities- Provide level 1 and 1.5 technical support for remote desktop services- Troubleshoot issues with O365,...


  • Madrid, Madrid, España Ericsson A tiempo completo

    About this OpportunityWe are currently seeking a RAN Technical Solutions Specialist to join our team at Ericsson.Key ResponsibilitiesThe ideal candidate will be responsible for analyzing, designing, and developing commercially viable end-to-end technical solutions for customers. This includes:Scope, define, and design solution offerings; driving end-to-end...


  • Madrid, Madrid, España Ericsson A tiempo completo

    About EricssonWe are a leading provider of communication technology and services. Our mission is to empower an intelligent, sustainable, and connected world.SalaryThe estimated annual salary for this role is between $120,000 and $180,000, depending on location and experience.Job DescriptionThis is a technical solutions specialist role within our Radio Access...


  • Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    About UsAt Board, we empower financial and operational planning solutions for leading brands worldwide. Over 3000 enterprises leverage our technology to optimize resources, drive growth, and ensure profitability. Our advanced analytics and forecasting capabilities, combined with AI-driven insights, enable customers to transform complex data into actionable...


  • Madrid, Madrid, España Arw Enterprise Computing Solutions A tiempo completo

    We are seeking a highly skilled Technical Solutions Consultant to join our team at Arrow Enterprise Computing Solutions.This is an exciting opportunity to work with a global provider of tax, compliance and trust solutions and services, offering businesses Cloud-based tools to manage complex tax obligations across various jurisdictions.As a Technical...


  • Madrid, Madrid, España Agilent A tiempo completo

    Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.We deliver effective diagnostic solutions valued by our customers. As a Technical Solutions Specialist, you will work at a variety of...


  • Madrid, Madrid, España Recruit4work Sl A tiempo completo

    Overseas Opportunity for Technical Support ExpertsWe are seeking an experienced Technical Support Specialist to join our team in Greece, providing top-notch support for our telematic software and hardware. This is a unique opportunity to experience Mediterranean life while working for a dynamic company.Salary: €45,000 - €60,000 per year, depending on...


  • Madrid, Madrid, España Axon A tiempo completo

    About This OpportunityAs a highly personable and technically curious Axon Sales Engineer, you will consistently strive to be the trusted customer advisor for the value and technical aspects of Axon's globally leading solutions.Your Key ResponsibilitiesSupport the sales campaign to communicate the value of and deploy and support evidence capture devices,...


  • Madrid, Madrid, España Ravenpack A tiempo completo

    Senior Technical Customer Support SpecialistWe are seeking an experienced Senior Technical Customer Support Specialist to join our Customer Success team in Marbella, Spain. As a key member of our team, you will work closely with the Sales and Customer Support teams to support a global client base consisting of top banks and hedge...


  • Madrid, Madrid, España Swift A tiempo completo

    About Swift Sales: Competitive annual salary $70,000 - $90,000. Technical Account Manager at Swift drives customer value from product and supports customers as they transition from sales prospects to active users of our products and solutions.The RoleWe are seeking an experienced Technical Account Manager to join our team in driving customer success and...


  • Madrid, Madrid, España NCC Group A tiempo completo

    Role: Cybersecurity Solutions SpecialistThe NCC Group family has over 2,200 members located worldwide, providing trusted advisory services to 15,000 customers. As a Cybersecurity Solutions Specialist, you will be part of this esteemed team.We are passionate about helping our clients protect their brand, value, and reputation against the ever-evolving threat...


  • Madrid, Madrid, España Basf Digital Solutions S.L. A tiempo completo

    **About Us**BASF Digital Solutions S.L. is a pioneering organization in the chemical industry, driving innovation through digital solutions. We strive to create exceptional customer experiences and business growth while promoting efficiency in processes. Our team believes in the power of creativity, experimentation, and collaboration to achieve greatness. By...


  • Madrid, Madrid, España Hitachi Energy Spain, S.A.U. A tiempo completo

    Job Description:Job Title: Service SalesAbout the Role:We are seeking a highly motivated and experienced Service Sales Specialist to join our Grid Automation Service Team at Hitachi Energy Spain, S.A.U. As a Service Sales Specialist, you will be responsible for delivering high-quality service solutions to our customers, working closely with our technical...


  • Madrid, Madrid, España Johnson Controls A tiempo completo

    Job SummaryWe are seeking a skilled RFID Technical Support Specialist to join our team. This role requires technical expertise in electronics security systems, particularly EAS and RFID technology.Key ResponsibilitiesAid in the sizing, installation, maintenance, and operation of all technological resources.Provide technical support for Sensormatic products,...


  • Madrid, Madrid, España Play'n GO A tiempo completo

    Job Title:Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customers experiencing software and hardware problems.Responsibilities:Diagnose and troubleshoot software and hardware...


  • Madrid, Madrid, España Aveva A tiempo completo

    Aveva R&D Cloud Support and Engineering Solutions SpecialistWe are seeking a skilled and experienced R&D Cloud Support and Engineering Solutions Specialist to join our team at Aveva. As a senior member of our R&D department, you will provide technical support to our customers in using our cloud-hosted operator training solutions. You will work closely with...


  • Madrid, Madrid, España Grupo Sermicro A tiempo completo

    We are seeking a Digital Solutions Specialist to join our team at {company}. The successful candidate will have a proven track record in delivering digital solutions and technologies that meet business needs. Key responsibilities include:Developing and implementing digital solutions to improve business processesCollaborating with cross-functional teams to...