Cardiovascular Informatics Technical Solutions Specialist

hace 1 día


Madrid, Madrid, España Philips Iberica Sau A tiempo completo

About the Role: As a Cardiovascular Informatics Technical Solutions Specialist at Philips Iberica Sau, you will be an integral part of our Remote Support team. Your primary focus will be to restore customer operations in the fastest possible time by troubleshooting IT solutions at any level (HW, SW, Database, and Network).

You will work collaboratively with other technical teams to provide tools and processes that help prevent common problems. Additionally, you will monitor incoming case volumes and react to incident trends and critical issues by working with management to develop a resolution plan. Ensuring respect of SLAs is also a key aspect of this role.

Your Responsibilities Will Include:

  • Troubleshoot IT solutions at any level (HW, SW, Database, and Network)
  • Escalate to Problem Management, keeping the incidents' technical responsibility during the escalation phase
  • Participate in the definition and be the owner of the action plan needed for the technical resolution
  • Work cooperatively with other technical teams to provide tools and processes to help prevent common problems
  • Monitor incoming case volumes and react to incident trends and critical issues by working with management to develop a resolution plan
  • Ensure respect of SLAs

About You: We are looking for a native Spanish speaker with good English language skills. A technical education at the university level or similar (Masters/Bachelor's degree in medical technology or IT) is required. Work experience as an engineer in medical technology or a similar environment is also necessary. Good experience and knowledge in Healthcare Informatics are required. Experience and knowledge of remote technical support are essential. Experience, interest, and knowledge of databases and network management are preferred. Knowledge of networks (CCNA, CCNP, CWNA, CWTS, or equivalent) and IT infrastructures (Windows OS, VMWare, Hyper V, SQL Server) are also beneficial.English skills - Professional Proficiency is mandatory.
A driving license is required. This is an office and field role, requiring full-time presence in the company's facilities and occasional travel to customers on-site around Spain (

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