Senior Cardiovascular Informatics Specialist

hace 3 días


Madrid, Madrid, España Philips Iberica SAU A tiempo completo
Job Overview

This role offers a unique opportunity to be part of Philips Iberica SAU's Remote Support team, providing innovative solutions for customers using high-tech medical equipment.

We are seeking an experienced Senior Cardiovascular Informatics Specialist who will work closely with our customers to resolve technical issues and provide exceptional customer service.

Key Responsibilities:

  • Restore customer operations in the fastest possible time through effective troubleshooting and resolution of technical issues.
  • Collaborate with healthcare information technology products, particularly cardiovascular informatics, to deliver best-in-class solutions.
  • Troubleshoot complex IT solutions at various levels (HW, SW, Database, and Network).
  • Escalate incidents to problem management while maintaining technical responsibility during the escalation phase.
  • Develop and own action plans for technical resolutions.
  • Work cooperatively with other technical teams to prevent common problems by providing tools and processes.
  • Monitor incident trends and critical issues, working with management to develop resolution plans.
  • Maintain respect for SLAs.
  • Be willing to travel to customers on-site around Spain (20%).

Requirements:

  • Candidate must have excellent customer orientation, stress resistance, great communication, and teamwork skills.
  • Native Spanish speaker with good English language proficiency.
  • University-level technical education or similar degree (Master's/Bachelor's degree in medical technology or IT).
  • Required work experience as an engineer in medical technology or similar environment.
  • Good experience and knowledge in healthcare informatics are necessary.
  • Experience and knowledge of remote technical support are required.
  • Prior experience, interest, and knowledge of databases and network management are preferred.
  • Knowledge of networks (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (Windows OS, VMWare, Hyper V, SQL Server).
  • Professional proficiency in English.
  • Driving license.

Salary Estimate: The estimated salary for this role is approximately €60,000 - €80,000 per annum, depending on qualifications and experience.

About Philips: We are a health technology company dedicated to improving lives through innovation and quality care. Our commitment to diversity and inclusion ensures that every individual matters, and we strive to make a positive impact globally.



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