Senior Key Accounts Manager Europe: Drive Revenue Growth and Customer Satisfaction

hace 1 mes


Barcelona, Barcelona, España Americold Logistics, LLC A tiempo completo
About the Role

Americold Logistics, LLC is seeking a highly skilled Senior Key Accounts Manager Europe to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and customer satisfaction across Europe.

Key Responsibilities
  • Revenue Growth: Develop and execute strategies to drive significant revenue growth by deepening relationships with existing key accounts across Europe.
  • Customer Satisfaction: Maintain high levels of customer satisfaction by ensuring seamless communication and fostering long-term partnerships with key decision-makers.
  • Account Management: Oversee all aspects of account management, including service delivery, financial management, cost control, and quality assurance to ensure smooth operations.
  • Business Development: Identify and pursue new business opportunities with key accounts to maximize revenue growth.
  • Industry Knowledge: Stay informed on Logistics and Transport industry trends, particularly within the food sector, and leverage this knowledge to provide value-added insights to clients.
  • Contract Negotiation: Lead pricing negotiations and rate reviews to balance customer needs with Americold's commercial objectives.
  • Operational Excellence: Monitor and challenge operational practices that may impact profitability, service quality, or customer satisfaction.
  • Contract Renewals: Oversee and manage contract renewals to ensure that new business opportunities with key accounts are maximized.
  • Business Performance Analysis: Analyze and interpret business performance data to identify potential issues and implement solutions that enhance customer satisfaction and profitability.
Requirements
  • Experience: 7+ years of experience managing key accounts, with a focus on revenue growth and customer relationship management.
  • Education: BA, BS, or MS degree is preferred.
  • Industry Knowledge: Extensive knowledge of the Warehouse, Distribution, Transport, Food, and Supply Chain sectors.
  • Account Management: Proven experience managing complex B2B relationships and delivering value through long-term partnerships.
  • Communication Skills: Strong communication, interpersonal, and organizational skills with the ability to build trust and rapport with key stakeholders.


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