Senior Key Accounts Manager Europe

hace 4 semanas

Barcelona, Barcelona, España Americold Logistics, LLC A tiempo completo
Senior Key Accounts Manager Europe

About the Role: Americold Logistics, LLC is seeking a highly skilled Senior Key Accounts Manager to drive revenue growth and deepen relationships with existing key accounts across Europe. This is a critical role in maintaining high levels of customer satisfaction, optimizing service delivery, and ensuring the long-term success and profitability of strategic accounts.

Key Responsibilities:

  • Develop and execute account strategies to maximize customer satisfaction and drive sustained revenue growth.
  • Act as the senior point of contact for key accounts, ensuring seamless communication and fostering long-term partnerships with key decision-makers.
  • Identify and pursue cross-selling opportunities with accounts in Europe and across the global Americold organization, ensuring overall business growth.
  • Oversee all aspects of account management, including service delivery, financial management, cost control, and quality assurance to ensure smooth operations.
  • Collaborate with cross-functional teams to develop and implement effective Service Level Agreements (SLAs) that meet customer requirements.
  • Stay informed on logistics and transport industry trends, particularly within the food sector, and leverage this knowledge to provide value-added insights to clients.
  • Lead pricing negotiations and rate reviews to balance customer needs with Americold's commercial objectives.
  • Monitor and challenge operational practices that may impact profitability, service quality, or customer satisfaction.
  • Oversee and manage contract renewals and ensure that new business opportunities with key accounts are maximized.
  • Analyze and interpret business performance data to identify potential issues and implement solutions that enhance customer satisfaction and profitability.
  • Maintain a thorough understanding of all commercial agreements and customer charges, working closely with finance teams to ensure accurate billing and processing.
  • Safeguard the company from potential claims by proactively assessing liabilities and addressing any internal operational issues that may arise.

Requirements:

  • 7+ years of experience managing key accounts, with a focus on revenue growth and customer relationship management.
  • BA, BS, or MS degree is preferred.
  • Extensive knowledge of the Warehouse, Distribution, Transport, Food, and Supply Chain sectors.
  • Proven experience managing complex B2B relationships and delivering value through long-term partnerships.
  • Previous experience in account management or sales, with a demonstrated track record of success.
  • Proficiency in MS Office applications, including Word, Excel, and PowerPoint.

Preferred Qualifications:

  • Strong communication, interpersonal, and organizational skills with the ability to build trust and rapport with key stakeholders.
  • Ability to synthesize and communicate financial and market performance data, using it to develop and adjust account strategies.
  • Proven ability to coach, influence, and lead cross-functional teams to deliver on account goals.
  • A problem-solving mindset with a responsive, action-oriented approach to resolving customer issues.
  • Commercially focused, customer service-driven, and results-oriented.
  • Comfortable operating at both strategic and operational levels within key accounts.
  • Strong understanding of financial statements and the ability to interpret financial reports.
  • Proficiency in reading, understanding, and interpreting legal contracts.

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