Strategic Partnership Executive
hace 2 días
As a Strategic Partnership Executive at Workday, you will be responsible for cultivating deep and long-term relationships with our most strategic clients. This role requires a trusted advisor and executive liaison who can orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success.
About the RoleThe individual in this position will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) to orchestrate all Workday parties around a single, clearly articulated, three-year account/opportunity strategy.
- Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.
- Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
- Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition.
- Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
- Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
- Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions.
- Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.
- Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.
To succeed in this role, you will need:
- 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs.
- 5+ years of experience in consulting or professional services, preferably with enterprise software solutions.
You should also possess:
- Demonstrated success in driving customer happiness and achieving revenue growth.
- Ability to articulate sophisticated ideas clearly and persuasively.
- Ability to handle / prioritize multiple customer demands balancing customer happiness with revenue and profitability targets.
- Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organization.
- Experience implementing Workday is preferable.
- Fluency in English and Spanish is essential.
We believe that flexibility can take shape in many ways, so we've combined the best of both worlds: in-person time and remote work. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. With Flex Work, you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
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