Renewals Account Manager

hace 2 semanas


Madrid, Madrid, España Sprinklr Software Iberia A tiempo completo

**About Us**

Sprinklr Software Iberia is a leading provider of customer experience management (Unified-CXM) platforms, empowering enterprises to deliver exceptional experiences across any modern channel.

We're proud to work with over 1,000 of the world's most valuable companies, including global brands like Microsoft, P&G;, and Samsung. Our culture is built on The Sprinklr Way, which prioritizes employee happiness and satisfaction.

The Role

The Renewals Account Manager collaborates closely with Sales & Customer Success teams, driving the renewal process for account bases across their territory. This role typically involves managing larger, more complex accounts/territories in partnership with Field Sales.

You will be responsible for:

  • Negotiating contract renewals using sound commercial judgment, developing win/win strategies that maximize contract value while protecting the customer relationship and value realization from Sprinklr.
  • Identifying customer needs, demonstrating strong account management capabilities, and driving timely renewal closure.
  • Maintaining a good understanding of Sprinklr licensing models to provide assistance in licensing discussions.
  • Monitoring customer health metrics to proactively identify and communicate risks.
  • Working cross-functionally to develop risk mitigation strategies and drive appropriate actions.
  • Documenting all renewal steps clearly in SFDC/Clari systems.
  • Engaging customers in conversations around renewal readiness, timing, and general customer needs.
  • Partnering with our Sales and Customer Success organization to review customer value achievement & product adoption.

What We Are Looking For

To succeed in this role, you should have:

  • Ability to perform under pressure & within a fast-paced, hyper-growth culture.
  • A team player mindset with a track record of building positive relationships with peers and cross-functional partners.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.

About the Opportunity

This is an excellent opportunity for a skilled Renewals Account Manager to join our dynamic team at Sprinklr Software Iberia. If you're passionate about delivering exceptional customer experiences and have a proven track record in account management, we'd love to hear from you.

Estimated Salary Range: €60,000 - €80,000 per annum, depending on experience.


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